Federal rules require monitoring of compliance activities. Numerous companies have been penalized due to a “set it and forget it” approach.

Copper Mountian has a broad array of monitoring services designed to provide insight into customer engagement activities. We’ll design a custom program for you based your organization’s goals and direct marketing activities. Below is just a sample of things we can monitor for:

• Complaints made to HHS and OIC about calls from your company or vendors
• Compliance with the federal, state, and wireless do not call requirements
• Responsible use of automated dialer technology
• Calling Time Restrictions
• Number spoofing
• Email suppression and disclosure requirements

Bottom line: don’t waste time and effort trying to determine what/how to monitor. Leverage Copper Mountain’s experience, expertise, and resources.